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Claims Representative II

Teamwork, Integrity, Dedication.
Together, We Make A Difference,
Who we are:
AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.
What you'll do:
When you join the Automobile Club of Southern California as a Claims Representative II, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As an Representative within our Claims department you will:
Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
Update database production reports and document and update claim files via company systems, i.e. CACS and Portal, etc. Control expenses for areas of responsibility.
Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
Coordinate with internal and external departments as required.
Perform other duties and responsibilities as assigned or required.
What you bring:
Four year college degree or equivalent combination of education and experience required.
Evidence of continuing education (i.e. industry designations) preferred.
Ability to service claims of low, moderate and higher complexity as normally acquired through 5-15 years' experience.
Multi line business experience desirable.
Advanced understanding of vehicle repair procedures and issues.
Moderate computer and line of business technical software skills required.
Moderate knowledge of fault assessment and subrogation principles required.
Moderate leadership competencies necessary.
Advanced organization and planning recognition skills required.
Advanced oral and written communication skills required.
Advanced interpersonal skills required. Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle record required for the field positions.
What's in it for me?
A career with growth potential.
Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.
Remarkable benefits:
Health Coverage for Medical, Dental, Vision
Paid time off including Vacation, Illness and Holidays
Disability Coverage
Life Insurance, Pension and 401k Savings Plan
Employee Rewards and Discounts
Career opportunities across multiple business lines and states
"Creating members for life by exceeding our members' expectations through valuable products and legendary service."
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment qualified applicants with criminal histories in a manner consistent with Article 9, Chapter XVIII of the Los Angeles Municipal Code.
What's in it for me?
A career with growth potential.
Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.
Remarkable benefits:
Health Coverage for Medical, Dental, Vision
Paid time off including Vacation, Illness and Holidays
Disability Coverage
Life Insurance, Pension and 401k Savings Plan
Employee Rewards and Discounts
Career opportunities across multiple business lines and states
"Creating members for life by exceeding our members' expectations through valuable products and legendary service."
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment qualified applicants with criminal histories in a manner consistent with Article 9, Chapter XVIII of the Los Angeles Municipal Code.


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