Workers Compensation Claim Representative Trainee - Diamond Bar, CA
Who Are We?Taking care of our customers, our communities and each otherThat's the Travelers PromiseBy honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 yearsJoin us to discover a culture that is rooted in innovation and thrives on collaborationImagine loving what you do and where you do it.
Job CategoryClaimCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the countryThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employmentAs part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$46,900.
00 - $77,400.
00Target Openings3What Is the Opportunity?Travelers' Claim Organization is at the heart of our businessBy providing assurance to our customers during life's rainy days, the Travelers Workers Compensation Claim team is committed to partnering with our business insurance customers to help their injured employees return to work as soon as medically appropriateAs a Workers Compensation Claim Professional Trainee, you will handle all aspects of a workers compensation claimsIn this role, you will learn how to help our customers and their injured employees when they are injured at workYou will develop the technical skills needed for quality claim handling including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity and provide claim handling throughout the claim life cycle.
As part of the hiring process, this position will require the completion of an online pre-employment assessmentFurther information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
This position is hybrid (3 days in the Diamond Bar, CA office, 2 days remote), so candidates must live within a commutable distance of Diamond Bar, CAWhat Will You Do?Complete virtual, classroom, and on-the-job training which includes the overall instruction, exposure, and preparation for employeesCompletion of an internal training program is required to progress to next level positionThe training may require travel.
Handle all aspects of a Workers Compensation claim including completing investigations, setting accurate reserves, and making various claim-related decisions under direct supervisionAs a trainee, you may also be exposed to claims that could involve litigation, settlement negotiations, Medicare set asides and offsets.
Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
Investigate, develop, and evaluate action plans for claim resolutionAssess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
Achieve a positive result by returning an injured party to work when appropriateThis may include coordinating medical treatment in collaboration with internal or external resources.
Effectively prioritize and manage a Workers Compensation claim inventory, including filing and diary systems, document plans of action and complete time-sensitive required letters and state forms.
Participate in Telephonic and/or onsite File Reviews.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
Ability to work in a high volume, fast paced environment managing multiple priorities while facing ambiguity.
Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
Ability to own and manage all assigned tasks.
Provide excellent customer experience by communicating effectively, verbally and written.
Able to work independently and in a team environment.
Strong attention to detail.
What is a Must Have? High School Diploma or GEDOne year of customer service experience OR Bachelor's Degree.
What Is in It for You? Health Insurance:
Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximumIf you have student loan debt, you can enroll in the Paying it Forward Savings ProgramWhen you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) accountYou are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program:
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goalsIn addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needsThrough Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement:
We have a deep commitment to the communities we serve and encourage our employees to get involvedTravelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employerWe believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serveWe are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http:
//careers.
travelers.
com/life-at-travelers/benefits/.
/> Recommended Skills Analytical Attention To Detail Claim Processing Communication Customer Experience Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w86k620nsbkm5gbs1', 'ExternalApply-j3w86k620nsbkm5gbs1'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Job CategoryClaimCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the countryThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employmentAs part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range$46,900.
00 - $77,400.
00Target Openings3What Is the Opportunity?Travelers' Claim Organization is at the heart of our businessBy providing assurance to our customers during life's rainy days, the Travelers Workers Compensation Claim team is committed to partnering with our business insurance customers to help their injured employees return to work as soon as medically appropriateAs a Workers Compensation Claim Professional Trainee, you will handle all aspects of a workers compensation claimsIn this role, you will learn how to help our customers and their injured employees when they are injured at workYou will develop the technical skills needed for quality claim handling including investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity and provide claim handling throughout the claim life cycle.
As part of the hiring process, this position will require the completion of an online pre-employment assessmentFurther information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
This position is hybrid (3 days in the Diamond Bar, CA office, 2 days remote), so candidates must live within a commutable distance of Diamond Bar, CAWhat Will You Do?Complete virtual, classroom, and on-the-job training which includes the overall instruction, exposure, and preparation for employeesCompletion of an internal training program is required to progress to next level positionThe training may require travel.
Handle all aspects of a Workers Compensation claim including completing investigations, setting accurate reserves, and making various claim-related decisions under direct supervisionAs a trainee, you may also be exposed to claims that could involve litigation, settlement negotiations, Medicare set asides and offsets.
Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
Investigate, develop, and evaluate action plans for claim resolutionAssess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
Achieve a positive result by returning an injured party to work when appropriateThis may include coordinating medical treatment in collaboration with internal or external resources.
Effectively prioritize and manage a Workers Compensation claim inventory, including filing and diary systems, document plans of action and complete time-sensitive required letters and state forms.
Participate in Telephonic and/or onsite File Reviews.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?Bachelor's Degree or a minimum of 2 years of work or customer service-related experience.
Ability to work in a high volume, fast paced environment managing multiple priorities while facing ambiguity.
Able to review information from multiple sources and use analytical thinking and problem-solving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
Ability to own and manage all assigned tasks.
Provide excellent customer experience by communicating effectively, verbally and written.
Able to work independently and in a team environment.
Strong attention to detail.
What is a Must Have? High School Diploma or GEDOne year of customer service experience OR Bachelor's Degree.
What Is in It for You? Health Insurance:
Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximumIf you have student loan debt, you can enroll in the Paying it Forward Savings ProgramWhen you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) accountYou are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program:
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goalsIn addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needsThrough Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement:
We have a deep commitment to the communities we serve and encourage our employees to get involvedTravelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employerWe believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serveWe are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http:
//careers.
travelers.
com/life-at-travelers/benefits/.
/> Recommended Skills Analytical Attention To Detail Claim Processing Communication Customer Experience Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3w86k620nsbkm5gbs1', 'ExternalApply-j3w86k620nsbkm5gbs1'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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